TY  - BOOK
AU  - Rubio, Janet
AU  - Laughlin, Patrick
TI  - Planting flowers, pulling weeds: Identifying your most profitable customers to ensure a lifetime of growth
SN  - 0471035130
U1  - 635.9 R 824 P 
PY  - 2002///
CY  - USA
PB  - Wiley
KW  - Flowers
ER  -